LAST UPDATED December 6, 2025

This Cancellation Policy explains how subscription cancellations work for Dashboard Local. By subscribing to and using Dashboard Local, you agree to the terms outlined below, in addition to our Terms of Service and Privacy Policy.

“Dashboard Local,” “we,” “our,” and “us” refer to Dashboard Local. “You” and “Customer” refer to the person or business that holds a subscription.

1. General Cancellation Terms

● All subscriptions to Dashboard Local are recurring until cancelled by you.

● You may cancel your subscription at any time by following the process in the Cancellation Process section below.

● All payments are non-refundable. Dashboard Local does not provide refunds, credits, or partial refunds for:

‣ unused time,

‣ unused features,

‣ unused message credits, or

‣ mid-cycle cancellations.

After cancellation, your access will continue until the end of your current billing period, and you will not be billed for future periods (unless you later resubscribe).

2. Month-to-Month Subscriptions

If you are on a month-to-month plan:

● You may cancel at any time.

● Your subscription will remain active through the end of the current billing cycle.

● You will not receive a refund for any portion of the billing cycle that has already been charged.

● Future billing will stop after your effective cancellation date.

3. Data Retention & Account Deactivation

When you cancel your subscription:

● Your account will remain active until the end of your current billing period.

● After your billing period ends, your account may be deactivated, and your data may be permanently deleted at any time thereafter.

● It is your responsibility to:

‣ export or download any data you wish to keep (contacts, pipelines, workflows, websites, funnels, call logs, etc.) before your account is deactivated, and

‣ ensure you have copies of any assets you may need in the future.

Once data is deleted as part of account deactivation and cleanup, it cannot be restored.

4. Non-Refundable Items

To avoid any confusion, the following are non-refundable under all circumstances (except where required by law):

● Subscription fees (monthly, annual, or any other term)

● Setup fees, onboarding fees, or implementation fees

● Telephony usage, call minutes, SMS/MMS messages, carrier fees

● Email sending costs or marketing usage fees

● Add-on services or upgrades

● Any unused platform features or credits

Dashboard Local does not provide refunds or credits for:

periods of inactivity,

● partial months,

● unused platform capacity, or

● choosing to stop using the Platform before the end of a billing period.

5. Downgrading Instead of Cancelling

In some cases, you may prefer to downgrade instead of cancel:

● You may request to move from a higher-tier plan to a lower-tier plan (if available).

● Downgrades will generally take effect on the next billing cycle, unless otherwise arranged.

● Features, limits, and access will be adjusted according to your new plan.

To request a downgrade, contact us at support@dashboardlocal.com.

6. Company-Initiated Termination

Dashboard Local reserves the right to suspend or terminate your account, with or without notice, if:

● you violate our Terms of Service,

● misuse or abuse the platform or communication tools,

● engage in illegal, abusive, or spam behavior, or

● fail to maintain a valid payment method or have unpaid balances.

● In the event of company-initiated termination for cause:

● No refunds or credits will be issued.

Your access may be suspended or terminated immediately.

7. Policy Changes

● Dashboard Local may update or modify this Cancellation Policy at any time.

The “Last updated” date will reflect any changes.

● Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

8. Cancellation Process

To cancel your Dashboard Local subscription, please follow these steps:

1. Email support@dashboardlocal.com from the email address associated with your Dashboard Local account.

2. Use the subject line: “Subscription Cancellation Request.”

3. In the body of the email, include:

● Your full name

● Business name (if applicable)

● The email associated with your Dashboard Local account

● Optional: brief reason for cancellation (your feedback helps us improve)

Once received:

● Our team will acknowledge your request, generally within 1–2 business days.

● Your cancellation will be processed, and your subscription will remain active through the end of your current billing period.

● You will not be billed for periods after the effective cancellation (unless you later resubscribe or re-activate service).

Before your account is deactivated, be sure to download or transfer any important data, as data may be deleted and cannot be recovered after account cleanup.

9. Questions

If you have questions about this Cancellation Policy, please contact:

Email: support@dashboardlocal.com